Product Maintenance Services

SDIT has a pool of dedicated staff to lend support whenever difficulties arise during usage of our products. Our support team consists of a number of skillful engineers and technicians with a wide range of knowledge and is always ready to answer questions regarding any issue you may have, via email, telephone calls or onsite support.

Shanghai Digital Information Technology, Inc. also supports the software users, by delivering ongoing product support and maintenance services designed to substantially lower our clients' maintenance costs as we offer timely response and guaranteed service levels.

In this area, our services include: technical troubleshooting, version upgrading and improvements, debugging and error tracking, all-round user support, documentation maintenance and improvement, QA testing, performance supervising and testing, etc.

SDIT outlines and analyzes the client's demands carefully and customizes the optimal maintenance process that satisfies all of the client's detailed requirements. Under SDIT's own basic foundational Quality Management System, we therefore implement a strong methodology for application maintenance for each project.